If you've forgotten your password:

1. Click on the "Login" link in the top navigation
2. Click "Forgot Password?" below the login form
3. Enter your registered email address
4. Check your email for password reset instructions
5. Follow the link in the email to create a new password

Reset links expire after 24 hours. If you don't receive the email, check your spam folder or contact support.

If you're not receiving verification emails:

1. Check your spam or junk folder
2. Add "support@RentalPulse.co.uk" to your safe senders list
3. Make sure your email inbox is not full
4. Verify you entered the correct email address during registration

If you still don't receive emails after these steps, please contact our support team for assistance.

To update your account information:

1. Log in to your account
2. Go to your Dashboard
3. Look for the "Business Profile" section
4. Make your changes to phone, address, or other information
5. Click "Update Profile" to save your changes

Note that some information, like your registered email address, may require verification if changed.

We currently accept the following payment methods:

• Credit Cards (Visa, MasterCard, American Express, Discover)
• PayPal

All payments are processed securely through our payment providers. We never store your full credit card information on our servers.

To update your payment information:

1. Log in to your account
2. Go to your Dashboard
3. Click on "Subscription" in the navigation
4. Select "Payment Methods"
5. Click "Update Payment Method"
6. Enter your new payment details

Your existing subscription will automatically use the new payment method for future billing cycles.

To cancel your subscription:

1. Log in to your account
2. Go to your Dashboard
3. Click on "Subscription" in the navigation
4. Select "Cancel Subscription"
5. Follow the prompts to confirm cancellation

Your subscription will remain active until the end of your current billing period. No refunds are provided for partial months. You can reactivate your subscription at any time.

Our refund policy is as follows:

• Refunds must be requested within 30 days of initial payment
• No refunds are provided for partial months if cancelling mid-subscription
• Refunds are processed back to the original payment method

For refund requests, please contact our support team with your account information and reason for the refund request.

Our directory supports the following browsers:

• Google Chrome (latest two versions)
• Mozilla Firefox (latest two versions)
• Microsoft Edge (latest two versions)
• Safari (latest two versions)

For the best experience, we recommend using the latest version of Google Chrome or Mozilla Firefox with JavaScript enabled.

If you're experiencing slow loading times, try these troubleshooting steps:

1. Clear your browser cache and cookies
2. Try using a different browser
3. Check your internet connection speed
4. Disable browser extensions that might be interfering
5. Try accessing the site during off-peak hours

If problems persist after trying these steps, please contact our support team with details about your device, browser, and the specific pages that are loading slowly.

To report a bug or error:

1. Go to the Support Home page
2. Click "Create New Ticket"
3. Select "Website Error" as the category
4. Provide a detailed description of the issue, including:
• What you were trying to do
• The exact error message (if any)
• The page where the error occurred
• Your browser and device information
5. Include a screenshot if possible

Our technical team will investigate the issue and respond as soon as possible.

Yes, our website is fully responsive and designed to work well on mobile devices, tablets, and desktop computers. You can access and use all features from any device with a modern web browser.

If you encounter any display issues on a particular device, please let us know through our support system so we can address it.